Contact information
A real address, a real inbox, and a real phone line: everything below is answered by a person, not a bot.
| Trading name | Oventa |
|---|---|
| Address | 5730 Citrus Blvd, Elmwood, LA 70123 |
| support@oventa.com | |
| Phone | (504) 233-6830 |
| Response time | Within one business day |
The best way to reach us
Email is the fastest way to get a complete, useful answer: it lets us pull up your order details, check with the right person if needed, and give you a clear written response you can refer back to. For urgent matters, feel free to call the number above during business hours.
Which address to use
The address above is our correspondence address. It's a working location rather than a public storefront, so please don't plan a visit expecting a retail showroom.
Please don't send returns to this address without contacting us first. Email support@oventa.com before sending anything back, and we'll confirm the right return process and any details specific to your order. Items sent back without prior contact may be delayed while we sort out which order they belong to.
What to include when you write to us
A little detail up front means a faster, more useful reply. When you reach out, it helps to include:
- Your order number (this is the single fastest way for us to pull up exactly what you ordered and when);
- For a suspected defect or damage, a photo of the item and its packaging;
- A short description of what's happening, in your own words; you don't need to diagnose the problem yourself, just tell us what you're seeing.
What we can help with
- Order status and shipping questions
- Returns, exchanges, and refunds
- Damaged, defective, or incorrect items
- Product questions before or after you buy
- Anything else that doesn't fit neatly into the categories above: if in doubt, just ask
Business hours
We aim to respond to every email within one business day. If you call outside of business hours, leave a message and we'll get back to you as soon as we're back online.